Refund policy
Refund policy
1st September 2025
We want you to love your gear. If you're not completely satisfied with your purchase, NotJustPickle.Shop offers refunds or exchanges subject to the terms outlined below.
Eligibility for Returns & Exchanges
To qualify for a return or exchange:
- Items must be in new, unused condition, with original packaging and tags attached.
- Any signs of use (e.g., scuffed edge guards, markings, unwrapped handles) will void eligibility.
- All return shipping costs are the customer’s responsibility.
- Original shipping charges are non-refundable.
- All items will undergo inspection before a refund or exchange is approved.
Return Windows by Product Category
|
Product Category |
Return Window |
Refund/Exchange Eligible? |
|
Paddles |
Within 30 days |
✅ Yes |
|
Apparel |
Within 7 days |
✅ Yes |
|
Bags & Accessories |
Within 7 days |
✅ Yes |
|
Eyewear |
— |
❌ Not Eligible |
|
Cleaning Sprays & Erasers |
— |
❌ Not Eligible |
|
Balls |
— |
❌ Not Eligible |
|
Paddle Covers |
— |
❌ Not Eligible |
Returns
- Returns will only be processed after item inspection and approval.
- A refund minus a 20% restocking fee applies.
Exchanges
-
Approved exchanges are handled as follows:
- If the replacement item costs less, the balance will be returned as store vouchers.
- If the replacement item costs more, the customer must pay the difference.
- Return and reshipment costs are the customer's responsibility.
- Exchanges will only be issued after inspection and approval.
Return Delivery Options
You may return or exchange your item by:
- Shipping it to NotJustPickle.Shop (customer covers shipping)
Please allow up to 7 working days for inspection after we receive your item. We will contact you once your request has been reviewed.
How to Start a Return or Exchange
Please Whatsapp Us at: +6018 959 2009 and let us know your concerns and we will assist.
Additional Notes
- NotJustPickle.Shop reserves the right to decline any return or exchange that does not meet policy conditions.
-
Unapproved returns will be:
- Returned to the customer (at their expense), or
- Discarded if unclaimed within 14 days
- We are not responsible for items lost or damaged during return shipping. Use a trackable shipping service and consider insurance.
- This policy applies to online customers only. Wholesale, sponsored, or promotional orders are excluded.
If you have any questions, please contact us at notjustpickle.shop@gmail.com. We're here to help.
NotJustPickle.Shop reserves the right to update or modify this Returns & Exchanges Policy at any time. Please check our website or contact us for the most up-to-date information.